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Contact support

Write to Spawnfront's support from inside Spawnfront, with your team, the page you were on and a screenshot, and get the reply by email.

For everyone · 8 steps

What you need first

  • You are logged in. Can't log in, or have no account? Email support@spawnfront.com instead.
  • You are on the page your question is about, if there is one — a team's admin page, your profile, a tournament. Contact support sends that page with your message, so support sees what you saw.
  • For a privacy request — a copy of your data, or deleting it — email privacy@spawnfront.com.

Steps

  1. Step 1: Open your account menu

    Press your name at the bottom of the menu. On a phone, open the menu first with the button at the top left.

    You should see: your account menu, with Account, Contact support and Log out.

    The account menu's trigger at the bottom of the menu, with your name, outlined.

  2. Step 2: Press Contact support

    Press Contact support.

    You should see: the Contact support page, with "We answer within a day, paying teams first." The Help center's own Contact support buttons open the same page.

    The open account menu, with Contact support outlined.

  3. Step 3: Choose what it is about

    Press What is it about? and choose the closest topic: My account or signing in, Billing or my plan, My team site, My custom domain, Spawnfront Companion, Something isn't working, An idea or feedback, A translation problem or Something else.

    You should see: the topic you chose in the field.

    The What is it about? field, with My team site chosen, outlined.

  4. Step 4: Choose the team

    If your question is about one of your teams, choose it under Team. If it isn't, choose No team.

    You should see: the team you chose. If you opened Contact support from one of your team's pages, that team is already chosen. If you are on no team, the field isn't there — go on to the next step.

    The Team field, with Ironveil Esports chosen, outlined.

  5. Step 5: Read Before you write

    For some topics a Before you write box shows the Help articles and common questions about it. Open one that matches your question — it opens in a new tab, so your message stays here.

    You should see: the answer in the new tab, or nothing that fits — then go back to the Contact support tab and go on. Topics such as Something isn't working show no box.

    The Before you write box, listing Help articles about team sites, outlined.

  6. Step 6: Write your message

    In Message, write what you tried, what happened and what you expected. Up to 5,000 characters.

    You should see: the count under the box, such as "212 / 5,000". The line below names what is sent with it — your account, the team when you chose one, and the page you came from — and the email address support replies to: your account's email.

    The Message box with a message typed, outlined.

  7. Step 7: Add a screenshot, if it helps

    This step is optional. Under Screenshot (optional), press Add a screenshot and choose a picture of the problem — a PNG or JPG, up to 5 MB.

    You should see: the file's name with "Adding…", then the name alone. Wait for "Adding…" to go before you send.

    The Add a screenshot button under Screenshot (optional), outlined.

  8. Step 8: Press Send to support

    Press Send to support.

    You should see: Message sent, and "We'll reply to" your account's email, "usually within a day.", with Go to Dashboard — and Back to the page you were on when you opened the form from a page.

    The Send to support button, outlined.

How to know it worked

  • The page says Message sent.
  • Support's reply comes to your account's email address. Reply to that email to answer support.

Something doesn't look right?

I added the wrong screenshot

Press Remove beside the file's name, then press Add a screenshot and choose the right one.

Send to support stays grey

Choose a topic under What is it about? and write a message — both are needed. If you added a screenshot, wait until "Adding…" goes.

It says I've sent five messages today

You can send five messages a day. Email support@spawnfront.com, or send it tomorrow.

My screenshot won't add

Only a PNG or JPG up to 5 MB can be added. "Add a PNG or JPG screenshot." means the file is another kind — save it as PNG or JPG. "Screenshots can be up to 5 MB." means it is too big — crop it or save it as JPG. "You've added too many screenshots today." means you added ten today: send your message without one, or email support@spawnfront.com with the picture.

I can't log in

Contact support needs you to be logged in. Email support@spawnfront.com from your account's email address and say what happens when you log in. If your account was suspended, see Your account was suspended.

I don't see a Team field

You are on no team, so there is nothing to choose — your message is sent without one. If you should be on a team, say which in your message.

I can't find support's reply

It goes to your account's email address — the one the form names under the message, the address you signed up with. Look in your spam or junk folder for an email from support@spawnfront.com. Replies usually come within a day, paying teams first.

Related articles

Your account was suspendedLog in, or reset your passwordSet up your profile

Still stuck? Contact support or email support@spawnfront.com — tell us the page you're on and the step number.